After the passing of CEO Richard, Nancy stepped into his office with a quiet resolve. She laid his final message—”Lead the company with kindness and wisdom”—on the desk and called for a meeting.
In the conference room, Nancy revealed Richard’s undercover journey: he had visited branches posing as a homeless man. What he witnessed—coldness from most and kindness from just one—shaped his final vision. That one kind gesture had come from Nancy.
With a new mission rooted in respect, fairness, and community care, Nancy led by example—working side by side with employees and reshaping company culture. Though some doubted her, her actions gradually earned trust.
